This web site is owned and operated by Knight Air Products Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please do so using the form on the contact us page or by using the details below.
Our Contact details:
Knight Air Products Ltd
Phone: +44 (0) 1772 671581
Fax: +44 (0) 1772 686633
VAT number: GB636564420
Company registration number: 3969512
Making A Purchase
Making a purchase could not be easier. Just browse our shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When all your details have been entered you will be transferred to Realex secure epayments site to enter your credit card details, this is a secure site . Alternatively you may wish to pay by PayPal.
We accept Visa and Master Card. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, we will acept orders over the phone or by fax.
If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will be happy to help.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Our carriage charge is dependent on weight, but our basic charge is £6.50 for 20kgs and then a sliding scale is used, at 40 pence per additional kilo.
From the moment your order leaves us with our carriers DPD up until the time it is delivered at your door, which we aim to deliver direct from our stock within 1-2 working days it is being tracked.DPD will email you on the morning of your delivery informing you of what time you can expect your delivery within an hour allocated slot, should the time slot be inconvenient for you, you may liaise with Interlink Express to arrange a more convenient time slot. In addition we can provide you with a proof of delivery where required.
For customers who are not mainland UK there will be an extra carriage charge which will depend upon your location, Should you qualify for the extra charge our sales team will contact you and let you know what the charge will be before processing with the order.
If you have a query with the delivery of your order please contact our Customer Support team on 01772 671581.
PLEASE NOTE: Deliveries may be affected in some parts of the UK when there are adverse winter weather conditions. In these circumstances please bear with us as our delivery companies will be working as hard as they can to get your orders to you on time.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Purchases will include VATat 20%
Credit Card Security
When the order is placed at our website, you will be taken to Realex Secure e-payments website where they will securely handle your credit card details.
No credit card details are stored anywhere by us.
We accept credit card & debit card payment. We only accept payment in £-GBP.
All goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.
The guarantee is only valid if tthe product is used solely in accordance with the instructions and it has not been dismantled or interfered with in any way or damaged through misuse. Under this guarantee the company undertakes to repair or replace free of charge any parts found to be defective and is limited to the repair or replacement of goods only.
Nothing in this guarantee or the instructions relating to the product excludes, restricts or otherwise affects your statutory rights.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01772 671581 or fax us on 01772 686633 or Email:firstname.lastname@example.org or write to us at Knight Air Products Ltd, Selby Mill, Richards Street, Kirkham, Lancashire. PR4 2HU
We value your privacy and the security of your data is extremely important to us whether you shop with us online, by phone or by calling into our Warehouse in Person. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you. We are committed to protecting your privacy and will always process your personal information in accordance with GDPR and any other relevant legislation.
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
" UK Data Protection Act 1988 (DPA)
" EU Data Protection Directive 1995 (DPD)
" EU General Data Protection Regulation 2018 (GDPR)
Information we collect from you
Information that you provide to us such as your name, address, telephone number, email address and payment card details.
" Information about the products and services you purchase from us.
" Information such as your computer's IP address and anonymous information collected from cookies* when you are browsing our website.
" Information from other sources like credit reference agencies, as well as information that is publicly available.
We will not sell any information that identifies you to any other organisations, However we may be required to pass on your information to other parties to enable to fulfil our service to you such as courier services or other suppliers, whom may ship your order on our behalf. This information is crucial in fulfilling our commitment to you to process your order or service requirement.
When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom your web browser. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors Realex, who specialise in the secure online capture and processing of credit/debit card transactions.
How we use this information
" To Fulfil your order
" To Help us ensure the orders placed are not fraudulent, protecting all parties
" To Review sales and trends to improve our product range and service to you.
" To support swift resolution of any enquiries from the customer.
The cookies stored on your computer or other device when you access our website are are necessary to enable you to a make purchases on our website.
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
If you choose to disable cookies this will affect the way in which the website works. What effect depends on which cookies you disable but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
For more information about cookies please visit AboutCookies.org.
Google Analytics collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Who might we share your information with?
" Carriers - We may pass your contact details, address, telephone number and e-mail address, on to our carriers to allow them to fulfil our delivery to you.
" Suppliers - In some instances, we may need to forward information such as your Name, Address, Contact details directly to our suppliers/Manufacturers whom in turn may, pass that same information to their courier service. This would only apply for specialist made to order items, or orders of large volume that upon occasion we may not be able to fulfil within our targeted dispatch time direct from our warehouse.
" Feefo - In order to Maintain our extremely high standards in customer service, you may be contacted to complete a short survey from Feefo, after completing your order. This is completely optional and will be used to provide reviews on our products to help other customers as well as for our internal service records.
Your personal data is protected in the UK by the GDPR regulations. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to Info@knight-air.co.uk
We treat all the information we hold securely and with the utmost care.
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We advise you never to enter your account number or password into an email or after following a link from an email.
The data controller of this website is:
Knight Air Products Ltd
Whose registered office is:
Telephone: 01772 687707
Should goods have been ordered in error, please note there will be a 20% restocking charge, and the onus is on the buyer to arrange for return of the goods. We recommend that goods are returned via a carrier or recorded delivery. Providing that unwanted goods are received by us in unused, unopened and resale-able condition within 30 days of delivery, Items returned will be credited back within 20 days of receipt of the goods. The goods must not have been used and they must be returned in their original packing and be in their original condition. This option does not apply to goods which have been made specifically to order.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in a saleable condition. Should goods be returned with no fault but in a used condition, no refund will be granted. We can arrange for the goods to be returned to the customer upon receipt of a redelivery charge. Please insure that packing boxes are also in a saleable condition, a restocking charge will be applied to goods returned that have damaged packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Our Terms are strictly Payment with Order