We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.
No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Knight Air Products Ltd. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.
Your statutory rights under the 'Consumer Protection (Distance Selling) Regulations 2000' and 'The Sale of Goods Act 1979' (including amendments) are fully supported by Knight Air Products Ltd.
Unwanted Goods
If you are a consumer you can return any unopened goods, in original condition, which can be sold again as "new", within 14 days after the day of receipt of the goods. You have a duty of care under the regulations to take care of the goods, so that they may be resold again by the company. Customers are responsible for the delivery costs of returning the goods. Please email our Customer Care department info@knight-air.co.uk stating the reason for return, your order number, and request an RMA number. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed "as new". Knight Air Products Ltd, reserves the right to charge a restocking fee of 25% for any loss of value identified.
As a consumer you may also return unwanted goods after 14 working days, but within 30 days, after the day of receipt of the goods providing the item can be sold again "as new". You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee. Please email our Customer Care department info@knight-air.co.uk stating the reason for return, your order number, and request an RMA number. Knight Air Products Ltd. will advise of any costs you will be liable for at this point.
Goods must be received by Knight Air Products Ltd within 14 days of the RMA number being issued. Knight Air Products Ltd will not be held liable for goods lost or damaged in transit. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.
Faulty Goods within 30 days
If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department info@knight-air.co.uk to arrange a return.
Goods must be received by Knight Air Products Ltd within 14 days of the RMA number being issued. Knight Air Products Ltd will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.
When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.
Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

Stainless Steel Items which have been manufactured to order.
Dispensers with Logo's where the original artwork has been signed off by the customer.
We're unable to accept order cancellations for these products, as they are specially manufactured to order.